Customer shall not return any Product to Kaivac, Inc. without first obtaining a Return Authorization Number (“RAN”). Kaivac will not accept any product returns unless they are accompanied by a RAN provided by Kaivac. The returned product must be new, unused and in its original packaging. Customer shall pay a 15% restocking fee. Customer shall not return product more than 12 months after receipt of the particular product. Customer is responsible for any and all freight charges for items being returned. Kaivac may deny credit of any product that is returned damaged, used and/or not in its original packaging.