Naughty or Nice: Mall Cleaning Makes the Holidays Brighter
It's that time of year again and while consumers continue to shop on-line, statistics show that good old brick-and-mortar malls still bring in foot traffic. A 2016 survey by Australia-based Westfield Corporation, the fourth-largest shopping mall developer in the US, said that 45 percent of U.S. shoppers ranked the traditional mall as their preferred retail destination. The same report points to malls morphing into ride-and-attraction-filled destinations (get ready for some indoor skiing Miami!) to entice guests.
Whether consumers are there to shop or play, mall cleaning plays an important part in the success of any property. Look around. Is your mall ready for the holidays? Here are some tips to help you get ready.
Malls are big by design, with lots of entry and exit points. While this helps with traffic flow it also means that mall floors take a beating, particularly during the winter months when guests track snow, ice and sand into the facility from multiple points. A comprehensive walk-off mat system will help protect hard flooring from the effects of bad weather. Place them at every entry point and check throughout the day. A soaked-through mat will not perform well.
Stop the mop when it comes to daily floor maintenance. Mopping is too slow and labor intensive, it leaves the floor wet creating a slip and fall hazard and it doesn't remove dirt. Invest in an autovac instead. Machines like these are easy and fast to use, remove soils completely and dry as they go.
Let the Sun Shine In
Savvy mall designers use lots of glazing to make interiors cheery and bright, even in the dead of winter. All that glass needs regular cleaning to shine but traditional methods are time consuming and require lots of elbow grease. A system that combines squeegee, microfiber and chemical solution help staff power through the job quickly and easily. Bonus: the system can be used to clean horizontal surfaces like food court tables, too. In fact, tests prove that this technology removes more than 99.9% of bacteria with plain water alone.
Every Time You Hear a Tinkle…
…an angel gets its wings, unless that tinkle is in the restroom. Increased traffic means mall restrooms get dirty fast. Guests judge your facility by the cleanliness of restrooms so review your mall cleaning protocol and make sure these spaces recieve extra attention. Have staff clean touchpoints like handles, taps and door pulls throughout the day. They should also check and refill supplies often. Take care of emergencies immediately and deep clean nightly.
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Amy Milshtein covers design, facility management and business topics for a variety of trade publications and consumer magazines.
Her work has won several awards, most recently a regional silver Azbee Award of Excellence.
She lives in Portland, OR with her family and Clyde, a 15-lb tabby cat. Once an avid hiker, these days she finds herself on the less-challenging -but-still-exciting 'creaky knees' trails.