March Survey Results
Below are the results for the March Survey.
In the March 2009 issue of Kai-leidescope, our subscribers were asked what steps they are taking to hold on to their customers during the current downturn in the economy.
According to Matt Morrison, Communications Manager for Kaivac, the two key steps BSCs are taking to hold on to their clients and weather the current economic storm are:
Improving Service (28 percent)
Finding ways to reduce cleaning costs for their customers (28 percent)
Additionally, about 15 percent of respondents said that they are lowering their service charges when asked, while the rest report that they are increasing their contact with their customers and also finding ways to help their customers reduce their cleaning costs.
This Month We're Asking About Measurement
They say you can't manage what you can't measure.
Unless you measure something you don't know if it is getting better or worse.
We would like to know how you measure the effectiveness of your cleaning program?
Take this month's survey