Restaurateurs most likely don't stay awake at night thinking about the performance of their cleaning equipment. But, if they knew the staggering cost of slip-and-fall accidents and lost customers, perhaps they might just dream about clean, safe floors.
Anyone who has ever worked in or around a kitchen knows the landscape is prime for injury. Grease, food and drink spills and heavy foot traffic add up to an injury waiting to happen. To make matters worse, the cleaning equipment that most kitchens rely on actually perpetuates the problem. Mops, the primary culprit, are excellent at spreading spills and grease around, but do little to remove anything. Most restaurant operators aren't even aware of a better way to clean, but new solutions on the market are trying to change that and give restaurant operators the upper hand on clean, safe floors that help prevent costly slip-and-accidents.
Dennis Kurlas, owner of Riverbank Café and several other franchised restaurants in and around Hamilton, OH, knows the importance of cleaning, not only for appearance, but for safety as well. Since his cleaning tasks are handled in-house by employees, it's his job to equip them with the right tools to get the job done. As luck would have it, Kaivac, also from Hamilton, OH and developer of No-Touch Cleaning® systems and OmniFlex? Crossover Cleaning systems, was looking for participants in a pilot program to field test their OmniFlex Dispense-and-Vac system. Kurlas was a customer of Kaivac's local distributor and was offered to trial the new equipment.
The Dispense-and-Vac system was immediately adopted by his employees and noticeable results soon followed. 'We run the system twice a day, and my employees love using it. We clean all our tiled flooring with it and have noticed a much greater slip resistance.'
Cleanliness can also have a major impact on customer loyalty. For example, a recent Harris Poll indicated that 68 percent of restaurant patrons wouldn't return to a restaurant with dirty floors. And restrooms fared even worse. 86 percent of U.S. adults equate the cleanliness of a restaurant's restroom with the cleanliness of its kitchen. The survey also revealed that 75 percent of U.S. adults would not return to a restaurant with dirty restrooms.
'I've always believed that a restaurant should be as clean as a healthcare facility. Not only does it provide a healthy restaurant, but it keeps customers coming back,' Kurlas adds.
He is so satisfied with the results that he's equipped all of his restaurants with the OmniFlex system. And if cleanliness and injury prevention were keeping him up at night before, there's no question he's sleeping like a baby now.