Dennis Wilson's Restroom Cleaning Business
Ever heard of the 'foot flush'? How about the 'elbow push'? And here's a new one making the rounds: the 'pinky pull.' Heard of that one?
These are only a few of the various avoidance techniques that people use to operate fixtures and open restroom doors with minimal body contact. They use their feet to flush toilets, their elbows to flush urinals, and--if no paper towels are handy--they risk their little finger to pull open doors.
A germ phobia has taken over America in the past decade, and it isn't all just foolishness. Many public health concerns have swept the world during the past 10 years. And since restroom cleaning practices and sanitation can vary so dramatically, it's only common sense that some people might avoid touching restroom fixtures and doors whenever possible.
Further intensifying concern regarding restroom cleanliness, we now know that just because a surface looks clean does not necessarily mean it is clean. Some restroom floors and fixtures that look clean tell a far different story when scientifically tested.
Looking on the bright side, problems like this can often end up being opportunities for those in the cleaning industry. This has definitely been the case for Dennis Wilson, a 64-year-old restroom cleaning specialist in San Diego, CA.
The entrepreneur's company cleans and treats restrooms ---just restrooms. He got into the restroom-only cleaning business by working for a major cleaning service that specialized in this particular segment of the industry. Four years ago he started his own company, and it has proven to be quite a successful enterprise.
'Some of my customers tell me their customers don't sit on toilets anymore,' says the restroom specialist. 'If they have to use them, they just hover above them. Much of this is germ phobia, but a lot of it is because the toilets are just not clean.'
Adds Wilson, they are concerned not only about contaminants they can see but even more importantly the ones they can't, which are the dangerous infectious kind that his cleaning system is designed to remove.
This is why national chain restaurants, auto dealerships, tire dealerships, large grocery stores, and even mom-and-pop stores hire restroom cleaning services to come in on a regular basis to detail their restrooms from top to bottom. 'I've been in restrooms and found poop stains on walls as high as the toilet seat dispenser,' he adds. 'This goes beyond cleaning. I'm detailing these restrooms so that [when I'm done], not only are they hygienically clean, they shine like a car that has just been detailed.'
According to the Wilson, when it comes to thoroughly cleaning and detailing restrooms, conventional cleaning products and methods just don't cut it. For starters, they just take too much time. What's more, mops and cleaning cloths can actually begin to spread contaminants as they become soiled. Finally, deeply embedded soils and bacteria (which often cause odor problems) are hard to remove using traditional cleaning methods.
What does work? The No-Touch Cleaning ® system developed by Kaivac. Using this system, the specialist uses the following cleaning procedures, which have proven to clean even the most soiled of restrooms:
- Remove all paper products from toilet stalls and paper towel dispensers.
- Empty trash.
- Wheel in the Kaivac system and prepare it for use.
- Using a low setting, spray cleaning chemicals on all surfaces in the room, starting from the ceiling and working down.
- Allow for proper dwell time.
- If walls and floors are extremely soiled, manually brush them, loosening soils to aid in removal.
- Rinse all the surfaces, starting once again with the ceiling and working down the walls, including all fixtures and then the floors.
- Use the Kaivac machine's built-in wet vac to vacuum up the cleaning solution and contaminants. ('This is how you get rid of any odor-causing bacteria,' Wilson adds.)
- Towel dry mirrors, partitions, and any remaining damp surfaces.
- Restock the restroom.
'Now comes the very best part,' he says. 'I call in the manager and ask him [or her] to inspect the restroom. When I see that smile breaking over their face, I know they are not only happy [with my service], but they know that their restroom is now sanitized, deep cleaned, visibly freshened, and safe. No more germ phobia.'